604-581-4060
 Guilford Heights Dental Centre #10 -10330 152nd Street Surrey, BC V3R 4G8

FAQ's

What are your hours/days of business?

Our office is open Monday-Saturday,
closed statutory holidays

Monday 9:00 AM to 5:00 PM
Tuesday 9:00 AM to 5:00 PM
Wednesday 9:00 AM to 5:00 PM
Thursday 9:00 AM to 5:00 PM
Friday 9:00 AM to 5:00 PM
Saturday 9:00 AM to 5:00 PM

Are you accepting new patients?

Yes! we are pleased to accept new patients. Please call 604-581-4060 or submit our online form to request an appointment.

In the event of a dental emergency we will make every effort to get you out of pain as soon as possible and then treat your problem as required. You may anticipate a short wait as we work your emergency into our daily schedule of patients but we certainly don’t want to see anyone suffering and will accommodate as best we can.

Can I add/edit/cancel my order?

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please email us at (email here). If you would like to cancel your order and it has not shipped out yet, please email us at (email here). We will try our best to accommodate you.

Do you accept payment directly from the insurance company for the portion covered by my dental benefits?

Yes, we accept assignment. And yes, you can be covered on more than one plan at the same time. We will forward a predetermination of benefits to your insurance provider for all major dental treatment prior to the work being done. At the time of treatment you will be responsible for all fees not covered by your plan.

Some clients prefer to pay the entire amount of their treatment on their credit card so that they can get points for the full amount and then get reimbursed directly by the insurance company for the portion the insurance is paying. Most companies can set up direct deposit to the client and you’ll have your money back within the week and be on your next trip sooner with the additional travel miles!

We accept Visa, MasterCard, Debit, Cheques and Cash as forms of payment.

Do you provide implant treatments?

We provide general, preventive, cosmetic and more specialized dental treatments, including dental implants. Dr. Alina Adrian has had extensive training in the area of implant surgery and provides implants to our clients on a regular basis.

When you compare the time investment that dental implant therapy requires versus the repeated office visits required for adjustments, special cleanings and replacements for partials, bridges and dentures, it is easy to imagine how much better life can be with dental implants.

What kinds of bleaching/whitening do you do in your office?

We offer both in-office (like you see on the TV makeover shows) and take home whitening systems. Our staff will discuss the options with you and recommend what we feel would work best given your specific situation.

How often should I get my teeth cleaned?

Preventive treatment recommendations vary based on the condition of your mouth, your home care, caries risk and habits. Those with existing conditions (untreated cavities, gum disease, root exposure, frequent new cavities) should come in more frequently than those with healthy mouths and few restorations. Those ‘at risk’ should be coming in every 3-4 months to minimize further damage. For clients with healthy mouths we generally recommend a 6month interval.

But my insurance says I only get one cleaning every 9 months?

Every insurance company is different. Generally the ‘9 month rule’ refers to how frequently you can have a ‘recall examination, polish and fluoride’. This does not mean you can not have your teeth cleaned, which actually refers to the ‘scraping’, or as we call it scaling/root planing. This is the removal of the deposit and stain from your teeth so that the gum tissue do not become irritated and bleed.

What are the warning signs of gum (periodontal) disease?

You should see your dentist and hygienist if you notice any of the following warning signs:

  • gums that bleed easily
  •  red, swollen or tender gums
  •  gums that have pulled away from the teeth
  • pus between the teeth and gums when the gums are pressed
  • persistent bad breath or bad taste
  •  permanent teeth that are loose or spreading
  • any changes in the way your teeth fit together when you bite
  • any changes in the fit of partial dentures

What is gingivitis?

Gingivitis is the mildest form of periodontal disease. It causes the gums to become red, puffy, and bleed easily. There is usually little or no discomfort at this stage. Gingivitis is often caused by inadequate oral hygiene. The good news is, it’s reversible.

Why do I need x-rays?

X-rays, or radiographs are used to see between the teeth and beneath the gum tissue. We use them to look for cavities, especially in the early stages when the tooth is just starting to demineralise. With radiographs we can also see the presence or absence of teeth (missing permanent teeth, erupting teeth, impacted teeth, the position of wisdom teeth). They show us the level of the bone, which often breaks down during advanced gum disease or following tooth extraction. Cysts and abscesses can also be discovered with radiographs; even calcified arteries that can lead to a stroke! These are all things we can’t see by simply looking into your mouth with a mirror and explorer.